What is your shipping policy?
DOMESTIC
We primarily use U.S.P.S. (United States Postal Service) Priority Mail Service. This allows us to provide fast, secure, economical shipping services. All of the shipments will have a tracking # and the recipient will receive an email at the time of shipment origination. USPS Priority has a guaranteed delivery within 2-3 days anywhere in the 48 continuous U.S.
INTERNATIONAL
Flat rate international shipping is $25. Shipping time varies on the destination.
How do I track my order?
When you order ships, you will receive an email with tracking information.
How do I create an account?
Click the “Sign In” button on the top right corner of the website. Click “create account” and follow the instructions provided. You also have the option to create an account during the checkout process.
How do I return an item?
Returns: If you’re unhappy with your purchase, returns or exchanges are accepted within 14 days of your original invoice date. Contact customer service to process your return.
Refunds: A refund will be issued on receipt of the returned inventory. Customer service will contact you to issue a credit.
Damaged Goods: If an item is damaged when it arrives, please contact customer service as soon as possible to get a replacement sent out
How do I order wholesale?
Visit our wholesale website www.organictaguajewelry.com. For assistance, please email customerservice@organictaguajewelry.com or call 772-266-8712.
Any other questions?
Please reach out to us if you have any questions or concerns. Email us at customerservice@organictaguajewelry.com or call 772-266-8712.
What is your shipping policy?
DOMESTIC
We primarily use U.S.P.S. (United States Postal Service) Priority Mail Service. This allows us to provide fast, secure, economical shipping services. All of the shipments will have a tracking # and the recipient will receive an email at the time of shipment origination. USPS Priority has a guaranteed delivery within 2-3 days anywhere in the 48 continuous U.S.
INTERNATIONAL
Flat rate international shipping is $25. Shipping time varies on the destination.
How do I track my order?
When you order ships, you will receive an email with tracking information.
How do I create an account?
Click the “Sign In” button on the top right corner of the website. Click “create account” and follow the instructions provided. You also have the option to create an account during the checkout process.
How do I return an item for a refund?
If for any reason you are not satisfied with your purchase, you may return eligible items within 15 days of receiving your order for a refund.
To be eligible for a refund:
- The return package must be postmarked within 15 days of the delivery date.
- All original packaging and documentation must accompany the returned item.
- Clearance sale items are final sale and cannot be returned or refunded.
- Customers are responsible for all return shipping costs.
Once your return is received and inspected, a refund will be issued to the original method of payment. Original shipping charges are non-refundable unless the return is due to a damaged or defective item.
Exchanges
Organic Tagua Jewelry does not offer exchanges or store credit.
If you would like a different item, simply return your purchase for a refund and place a new order for the item of your choice.
Damaged or Defective Items
If your item arrives damaged or defective, please contact Customer Service as soon as possible at phone number 772-266-8712 or email retail@taguabysorayacedeno.com
To process a damage claim, customers must provide clear photographs showing the damage for review and approval.
Once approved, a replacement item will be sent at no additional cost, or a refund of the damaged item if that product is sold out. Organic Tagua Jewelry does not provide prepaid return labels for damaged merchandise unless otherwise authorized by Customer Service.
Important Information
- No exchanges, store credit, or merchandise credit are offered.
- Refunds are issued to the original payment method.
- Original shipping charges are only refunded when a return is approved due to damage or defect.
- Return shipping costs are the responsibility of the customer.
- Organic Tagua Jewelry does not provide prepaid return labels.
How do I order wholesale?
Visit our wholesale website www.organictaguajewelry.com. For assistance, please email customerservice@organictaguajewelry.com or call 772-266-8712.
Any other questions?
Please reach out to us if you have any questions or concerns. Email us at customerservice@organictaguajewelry.com or call 772-266-8712.
